Returns & Cancellations

You have the right to cancel your order within 7 (seven) working days of delivery (starting from the day you receive the goods) and return them for a full refund. Should you cancel the contract or return your item within this period, upon receipt of the goods we will then refund you the price you have paid for the goods (excluding any carriage charges if you would prefer that we arrange collection). All goods to be in a new and unused condition, packed in original packaging together with a copy of your original receipt.

It is your responsibility to give notice of your wish to cancel within this 7 day period by emailing us at sales@heka-incubators.co.uk or please call us on 0207 0993159

Please contact us first before you return any goods to arrange a suitable date to return your item and for our returns address (We will provide you with a return label to attach to the package)

You are under a duty to take reasonable care of the goods.

The goods must be returned very well wrapped in the original packaging and in saleable condition at your expense.

We will not refund any goods that arrive back to us damaged or that we cannot re-sell.